Identify a Product
Send the full order number and quantity. Include nameplate version or option codes for an existing device.
Product Inquiry & Order Support
Find the details to send for a product question, a quotation or an existing order.
Details to Include
Software or Documents
Give the software name, version and license reference, or the document title you need. State whether you need a new license or an update.
Parts Lists
Put each part number and quantity on a separate line. Add the equipment reference and delivery destination.
From Inquiry to Order
Send Requirements
Send the product references, quantities and your company contact details. Include any version, configuration or packing questions.
Review the Quotation
Check the quoted product references, quantities and stated terms. Ask about any missing detail before accepting the quotation.
Confirm the Order
Confirm the agreed details before placing your order. Keep the quotation or order reference for later correspondence.
Discuss Packing and Delivery
Include the product list, quantities and delivery destination. Describe any packing requirements so they can be considered with the order.
Follow Up on an Order
Include your quotation or order reference, the affected item and a description of the question. For an after-sales inquiry, explain what you received and what needs attention.
Email UsFrequently Asked Questions
Are our prices competitive?
Siemens Control offers competitive pricing on Siemens control systems, power supplies and electrical components. Send us the model and quantity you need, and we’ll prepare a quote.
How long is the warranty period?
We provide a standard one-year warranty on all brand-new, original products.
What payment methods do we accept?
We accept 100% payment by wire transfer before shipment. For products with a delivery lead time, a 30% deposit is required in advance, and the remaining 70% must be paid before shipment. If you have an agent in China, please contact us to arrange a transfer in RMB.
What shipping methods do we use?
We mainly use carriers such as FedEx, DHL, UPS and BRE. If you have an account with these carriers, you can arrange shipping yourself. In addition, we also offer free delivery to freight forwarders in China.
What is our delivery time?
Normally, goods can be shipped within 1–3 days of receiving advance payment. Products with a stated delivery lead time will be shipped according to the specified lead time.
How do we pack the goods?
Our packaging process includes multiple layers of protection. First, products are placed in their original packaging boxes and sealed with labels. Then, we add a layer of bubble wrap to prevent impacts during transportation. Finally, all products are securely packed in sturdy cardboard boxes to provide further protection.
How can customers contact us and request a quotation?
Customers can make inquiries by email, WhatsApp, WeChat, Skype or any communication platform you prefer. Simply contact us, and we will immediately provide you with a tailored quotation.