This Privacy Policy explains how Siemens Control collects and uses personal information when you visit our website, request a quotation or contact us about our products and services.
It covers www.siemens-parts.net and our related business communications. Our website provides product information and handles business inquiries for Siemens control systems, power supplies, electrical components and related system software.
1. Who we are
Siemens Control is operated by Xiamen Xinchenheng International Trade Co., Ltd. In this policy, “we,” “us” and “our” refer to this company. We are responsible for the personal information we collect and use for the purposes described below.
Privacy contact: [email protected]
Telephone: +86 17306008434
Address: Xiamen Torch High-tech Zone Software Park Phase III, Xiamen, China
2. Information we collect
Information you provide
Our quotation form asks for your product model or order number, quantity, company name, email address and message. These fields are required to submit the form. You may also provide a WhatsApp number; this field is optional.
If you contact us by email, telephone, WhatsApp or WeChat, we receive the contact details and information you share with us. This may include your name, business role, product requirements and correspondence. If an inquiry leads to an order, we may also need billing, delivery and transaction information.
Please provide only information relevant to your inquiry. Do not include passwords, payment card details or sensitive personal information in the inquiry form. If you share another person’s contact details, make sure you are entitled to do so.
Information recorded when you submit an inquiry
The website records the information you submit, your IP address, the referring page address when available, and the submission date and time. Inquiry records are stored in the website database, and an email notification containing your inquiry, IP address and referring page address is sent to our business inbox.
The website also uses short-lived values derived from your IP address and email address to limit repeated submissions and reduce spam. These temporary checks are separate from the stored inquiry record.
3. How we use your information
We use information relevant to your request to:
- Respond to inquiries and prepare quotations.
- Discuss product requirements, order details and technical questions.
- Arrange orders, delivery and related after-sales communication.
- Maintain business records and meet applicable accounting, tax and other legal obligations.
- Prevent spam, investigate misuse and maintain the website’s operation.
- Respond to privacy requests and handle disputes.
Submitting an inquiry does not subscribe you to a newsletter. Our inquiry process does not use automated decision-making that produces legal or similarly significant effects on you.
4. Legal grounds for processing
The legal grounds depend on the activity and the law that applies. Where applicable data protection law requires a legal basis, processing may be necessary to respond to a request you make before entering a contract with us, perform a contract with you, meet a legal obligation, or act on your consent.
Where the law permits reliance on legitimate interests, these interests include responding to business representatives, managing customer relationships and protecting the website against misuse, balanced against your rights and interests. Where we rely on consent, we will request it in the form required by applicable law, including separate consent where required; simply visiting this website is not consent to unrelated processing.
5. Who may receive your information
Information may be accessed or received, as needed for the purposes in this policy, by:
- Company personnel handling inquiries, orders, support and administration.
- Providers supporting website hosting, maintenance, email and business communications.
- Delivery and logistics providers when contact and shipping details are needed to fulfil an order.
- Professional advisers or competent authorities where disclosure is necessary to meet legal obligations, address a dispute or protect legal rights.
Inquiry details are not published on the website. Messaging platforms you choose to use also handle information under their own terms and privacy policies.
6. Cookies and browser storage
Cookies are small files stored by your browser. The website currently uses a first-party cookie called pll_language to remember your language preference. It is normally stored for up to one year, unless you delete it earlier, and may be renewed when you use the website.
WordPress also uses temporary browser session storage to check whether emoji can be displayed correctly. This technical data supports page display and is not an advertising profile. Administrative login areas may use additional cookies for authentication and security.
Google Analytics and 51.LA analytics are not enabled in the current website configuration. Our public pages do not currently load advertising tracking scripts.
You can delete or block cookies in your browser settings. Doing so may prevent the website from remembering your language or affect login functions. Where consent is legally required for a cookie or similar technology, it must be obtained before that technology is used.
7. External services and links
Our contact links can open your email application, WhatsApp or Google Maps. Our WeChat QR code lets you contact us through WeChat or Weixin. These services may collect account, device and communication information under their own policies when you use them.
The website displays the WeChat QR code as a locally hosted image and links to Google Maps rather than embedding a map. You can use email or our inquiry form if you prefer not to use a messaging platform.
For more information, see the WhatsApp Privacy Policy, Google Privacy Policy and the WeChat and Weixin policies listed by Tencent. Other websites linked from our pages are responsible for their own privacy practices.
8. International processing
Our company is based in Xiamen, China, and handles inquiries from businesses in other countries. When you send an inquiry to us, your information is made available to our company in China. Email, messaging and other service providers may also process information in countries outside your own.
Data protection laws can differ between countries. Any international transfer must meet the requirements of the law that applies to it, including any required safeguards or separate consent. Contact us if you need information about the processing locations or arrangements relevant to your inquiry.
9. How long we keep information
Retention depends on the purpose of the record, whether your inquiry or order remains active, the need for after-sales support, applicable recordkeeping requirements and any unresolved dispute. Inquiry records, email correspondence and order records may therefore have different retention periods.
We keep personal information only for as long as needed for these purposes or as required by law. You may ask us to review or delete your information. A deletion request is assessed against the grounds and exceptions permitted by applicable law. The expiration of a temporary anti-spam check does not delete the underlying inquiry.
10. Information security
The website uses administrative access controls and measures to reduce automated form abuse. No website, email system or messaging service can guarantee absolute security. Please limit the information you send to what is needed for your business request and contact us if you believe information has been used improperly.
11. Your rights and choices
Depending on the law that applies to you, you may have the right to:
- Ask whether we hold personal information about you and request access to it.
- Request correction of inaccurate or incomplete information.
- Request deletion, restriction of processing or a portable copy of your information.
- Object to certain processing, including direct marketing if you receive it.
- Withdraw consent where processing relies on consent, without affecting the lawfulness of earlier processing.
- Raise a complaint with the competent data protection authority.
Email [email protected] with your request and enough information to identify the relevant inquiry or correspondence. We may ask for information needed to verify your identity or authority to act for someone else. We will respond within the period required by applicable law and explain any applicable limitation or reason we cannot fulfil the request.
You can browse product information without submitting an inquiry. If you do not provide the required form fields, you cannot submit that form, but you can contact us through another available channel.
12. Children’s information
Our website and services are intended for business users and are not directed at children. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action, including deletion where required.
13. Changes to this policy
We may update this policy when our services, data practices or legal requirements change. The updated version will be posted on this page with a revised date. Where the law requires additional notice or consent, we will provide it separately.
Questions about your privacy?
Contact Xiamen Xinchenheng International Trade Co., Ltd. at [email protected]. Please use “Privacy Request” as the subject line so we can identify your message.